Terms & Conditions

Last updated: October 2026

These Terms & Conditions apply to your use of the Immuno website and to purchases made through immunoofficial.com.

By accessing our website or placing an order with us, you agree to these Terms & Conditions. Please read them carefully before making a purchase.

1. About Us

This website is operated by Immuno Limited, trading as The Honest Spoon by Immuno.

Company name: Immuno Limited
Company number: 16931820
Registered in: England and Wales
Registered office: [INSERT REGISTERED OFFICE ADDRESS]
Email: info@immunoofficial.com

2. Our Products

We make every reasonable effort to ensure that the descriptions, photographs, ingredients, nutritional information, product information and prices displayed on our website are accurate and up to date.

Immuno is made with natural food ingredients. Natural variations in ingredients may mean that the colour, texture, consistency or appearance of the product varies slightly between batches. These natural variations do not necessarily indicate a defect in the product.

Please always read the product label before use.

Information provided on our website is for general information purposes and is not intended to replace professional medical advice, diagnosis or treatment.

If you are pregnant, breastfeeding, taking medication, have a medical condition or have concerns about whether the product is suitable for you, please seek appropriate professional advice before use.

3. Placing an Order

When you place an order through our website, you are making an offer to purchase the products in your order.

After placing your order, you will receive an electronic acknowledgement. This does not necessarily mean that your order has been accepted.

A contract between you and Immuno Limited is formed when we accept your order.

We reserve the right to refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable;
• there is an error in the price or product information;
• we are unable to authorise or process payment;
• we suspect fraudulent or unauthorised activity; or
• we are unable to fulfil the order for operational or legal reasons.

If payment has already been taken for an order that we cannot fulfil, we will refund the relevant amount.

4. Prices & Payment

All prices displayed on our website are shown in pounds sterling (£) unless otherwise stated.

Prices include applicable taxes where required.

Delivery charges, where applicable, will be shown before you complete your purchase.

We accept the payment methods displayed at checkout.

Payment must be successfully authorised before an order can be processed.

We reserve the right to change our prices at any time. Changes will not affect orders that have already been accepted.

5. Delivery

We will deliver products to the delivery address supplied when the order is placed.

Please ensure that your delivery information is complete and accurate before submitting your order.

Information about delivery areas, estimated dispatch times, delivery charges and free-delivery thresholds can be found on our Shipping & Delivery page.

Delivery dates are estimates unless expressly stated otherwise.

We are not responsible for delays caused by circumstances outside our reasonable control, although we will take reasonable steps to minimise the effect of any delay.

6. Returns, Cancellations & Refunds

Your rights to cancel an order, return products or request a refund may depend on the nature and condition of the product and the circumstances of your purchase.

For full details, please refer to our Shipping & Returns policy.

Nothing in our policies affects any rights you have under applicable UK consumer law.

7. Subscriptions

Some Immuno products may be available through a recurring subscription.

When you select a subscription, you authorise us or our payment provider to charge the applicable subscription price at the frequency displayed when you subscribe until the subscription is cancelled.

Subscription pricing, frequency, cancellation and management information is explained in our Subscription Terms.

Please review those terms before purchasing a subscription.

8. Promotions & Discount Codes

From time to time, we may offer promotional discounts, promotional codes or special offers.

Unless otherwise stated:

• promotional offers cannot be exchanged for cash;
• promotional codes may be limited to one use per customer or order;
• offers may have an expiry date;
• offers may not be used in conjunction with other promotions; and
• certain products or subscriptions may be excluded.

We reserve the right to withdraw or amend a promotion where reasonably necessary.

9. Product Availability

All products are subject to availability.

We may limit quantities, temporarily remove products from sale or discontinue products without prior notice.

If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, issue a refund.

10. Use of Our Website

You may use this website only for lawful purposes.

You must not:

• attempt to gain unauthorised access to our website or systems;
• introduce viruses, malicious code or other harmful technology;
• interfere with the proper operation or security of our website;
• use our website for fraudulent purposes; or
• copy or exploit website content for unauthorised commercial purposes.

We may restrict access to the website if we reasonably believe it is being misused.

11. Intellectual Property

All content displayed on this website, including the Immuno name, The Honest Spoon by Immuno, logos, branding, product designs, photographs, illustrations, graphics, text, website design and other materials, belongs to or is licensed to Immuno Limited unless otherwise stated.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, modify, distribute, publish, sell or commercially exploit our content without our prior written permission.

12. Website Availability

We aim to keep our website available and functioning correctly, but we cannot guarantee uninterrupted or error-free access.

We may temporarily suspend, withdraw, update or change any part of the website where reasonably necessary, including for maintenance or technical reasons.

13. Our Responsibility to You

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are responsible for losses that are a foreseeable result of our breach of these Terms or failure to use reasonable care and skill.

We are not responsible for losses that were not reasonably foreseeable when the contract was formed.

Our products and website are intended primarily for personal and domestic use. We are not responsible for business losses such as loss of profits, revenue, business opportunities or anticipated savings where such exclusions are permitted by law.

14. Events Outside Our Control

We will not be responsible for a delay or failure to perform our obligations where this results from circumstances outside our reasonable control.

Where such an event affects your order, we will take reasonable steps to contact you and minimise disruption.

15. Privacy

We take the protection of your personal information seriously.

Information about how we collect, use and protect personal data is available in our Privacy Policy.

Information about cookies and similar technologies is available in our Cookie Policy.

16. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, services, website or applicable requirements.

The latest version will always be published on this page.

The terms that apply to your purchase will generally be those in force when your order is placed.

17. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer resident elsewhere in the United Kingdom, you may also benefit from mandatory consumer protections applicable in the part of the UK where you live.

18. Contact Us

If you have any questions about these Terms & Conditions, please contact us:

Immuno Limited
Trading as The Honest Spoon by Immuno
Company number: 16931820
Email: info@immunoofficial.com