Shipping & Delivery
Shipping & Delivery
We want your Immuno order to arrive safely and as smoothly as possible.
This page explains our delivery areas, dispatch times and what to expect once your order has been placed.
UK Delivery
We currently deliver within the United Kingdom.
Available delivery options and any applicable charges will be shown at checkout.
Order Processing
Once your order has been placed, we will prepare it for dispatch as quickly as possible.
Orders are normally processed within our stated dispatch timeframe, excluding weekends and bank holidays.
During particularly busy periods, processing may take slightly longer.
Delivery Times
Estimated delivery times will be shown at checkout where available.
Please note that delivery times are estimates and may occasionally be affected by circumstances outside our control, including courier delays, severe weather, bank holidays or unusually high demand.
Order Tracking
Where tracking is available, you will receive tracking information after your order has been dispatched.
Please allow some time for tracking information to become active after receiving your dispatch confirmation.
Delivery Address
Please check your delivery address carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will do our best to help, but we cannot guarantee that an address can be changed once your order has entered processing or has been dispatched.
Missed or Unsuccessful Deliveries
If a courier is unable to complete delivery, they may attempt redelivery, leave instructions or direct your parcel to an alternative collection point.
Please follow the tracking information provided by the courier.
Delayed Orders
If your order has not arrived within the expected timeframe, please check your tracking information first.
If you still need help, contact us with your order number at:
Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible.
Where possible, include:
- your order number;
- photographs of the outer packaging;
- photographs of the affected product; and
- a brief description of the issue.
We will review the matter and help resolve it as quickly as possible.
Shipping & Returns
For information about cancellations, returns and refunds, please see our Shipping & Returns policy.
Contact Us
For any delivery questions, contact:
Immuno Limited
Trading as The Honest Spoon by Immuno
Email: info@immunoofficial.com
THE DETAILS
Frequently Asked Questions
Everything you need to know about The Honest Spoon- from your daily ritual to ingredients, delivery and subscriptions.
THE PRODUCT
The Honest Spoon by Immuno is a daily wholefood paste made with 14 organic ingredients + vitamin C. Designed to be enjoyed by the spoonful as part of your everyday routine.
Immuno was created with the whole family in mind — a simple daily wholefood ritual made with 14 organic ingredients + vitamin C.
Serving sizes may vary by age. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are considering Immuno for a young child, please speak to a healthcare professional before use.
Enjoy one spoonful of Immuno evey morning, straight from the spoon. A simple daily ritual to start your day.
INGREDIENTS & ALLERGENS
Every ingredient in Immuno was carefully selected as part of a considered formulation, bringing together 14 organic wholefood ingredients chosen to complement one another, alongside vitamin C. The result is a thoughtfully balanced blend that brings a variety of ingredients together in one simple daily spoonful.
Yes. The paste contains nuts, including almonds and walnuts. Please always check the ingredient and allergen information on the label before consuming Immuno, particularly if you have a food allergy or intolerance.
STORAGE & SHELF LIFE
Before opening, store Immuno in a cool, dry place away from direct sunlight. Once opened, keep the jar refrigerated and always close the lid securely after use.
Before opening, store in a cool, dry place away from direct sunlight. Once opened, keep refrigerated, close the lid securely after each use, and consume within 90 days.
ORDERS & SUBSCRIPTIONS
Choose Subscribe & Save and your jar will be delivered automatically every 3 weeks, with 10% off each order. You can skip, pause or cancel your subscription whenever you need to — you’re always in control.
We currently deliver across the UK. Orders are usually dispatched within 1 working day, with estimated delivery in 2-3 working days or express delivery Next day.
As Immuno is a food product, we’re unable to accept returns of opened products. If your order arrives damaged, incorrect or there’s a problem with your delivery, please contact us and we’ll be happy to help.