Privacy Policy
Privacy Policy
Last updated: October 2026
This Privacy Policy explains how Immuno Limited, trading as The Honest Spoon by Immuno, collects, uses, stores and protects your personal information when you visit or make a purchase from immunoofficial.com.
1. Who We Are
This website is operated by:
Immuno Limited
Trading as The Honest Spoon by Immuno
Company number: 16931820
Registered in England and Wales
Email: info@immunoofficial.com
For the purposes of applicable UK data protection law, Immuno Limited is the controller of your personal information where we determine how and why it is used.
2. Information We Collect
We may collect personal information that you provide directly to us, including:
- your name;
- email address;
- telephone number;
- billing address;
- delivery address;
- order details;
- payment-related information;
- account information;
- subscription information;
- communications you send to us;
- marketing preferences; and
- any other information you choose to provide.
We may also automatically collect certain technical information when you use our website, including:
- IP address;
- browser type;
- device type;
- operating system;
- pages viewed;
- referral source;
- website activity; and
- cookie and similar technology information.
3. How We Use Your Information
We may use your personal information to:
- process and fulfil your orders;
- arrange delivery;
- process payments and refunds;
- administer subscriptions;
- manage customer accounts;
- respond to customer service enquiries;
- communicate with you about your order;
- prevent fraud and protect the security of our website;
- comply with legal and regulatory obligations;
- improve our website, products and customer experience;
- analyse website performance and usage;
- send marketing communications where permitted; and
- manage promotions, surveys or other customer communications.
4. Our Legal Bases for Processing
Under UK data protection law, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may process your information because:
Contract
Processing is necessary to take steps at your request or to perform a contract with you, for example when processing and delivering your order.
Legal obligation
We need to process information to comply with legal or regulatory requirements.
Legitimate interests
Processing is necessary for our legitimate business interests, such as improving our website, preventing fraud, providing customer support or protecting our business, provided those interests are not overridden by your rights.
Consent
Where required, we may rely on your consent, for example for certain marketing communications or cookies. You may withdraw consent at any time.
5. Orders & Payments
When you place an order, we collect the information needed to process your purchase and deliver your products.
Payments are processed through third-party payment providers. We do not necessarily receive or store your complete payment card details.
The payment methods available to you may include services provided by Shopify and other payment providers displayed at checkout.
Those providers may process your personal information in accordance with their own privacy policies.
6. Shopify
Our online store is hosted through Shopify.
Shopify provides the ecommerce platform that allows us to sell our products and services to you.
As part of providing these services, Shopify may process certain personal information relating to customers, orders, payments, website usage and transactions.
Shopify processes information in accordance with its own privacy and data protection practices.
7. Subscriptions
If you purchase Immuno through a subscription, we may process information necessary to manage recurring orders, payments, delivery schedules, subscription preferences and cancellations.
We may use a third-party subscription provider to provide these services.
Where a third-party provider is used, that provider may process your personal information on our behalf or in accordance with its own privacy terms.
8. Email Marketing
If you choose to join our mailing list, we may send you information about Immuno, offers, launches, product updates, content and other news.
We will send marketing communications only where permitted by law.
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us at:
Unsubscribing from marketing does not prevent us from sending necessary transactional communications relating to your orders or account.
9. Cookies & Similar Technologies
Our website uses cookies and similar technologies for purposes including:
- operating the website;
- remembering preferences;
- maintaining shopping cart functionality;
- understanding website usage;
- measuring website performance;
- improving customer experience;
- fraud prevention; and
- advertising or marketing where permitted.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
For more information, please see our Cookie Policy.
10. Sharing Your Personal Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Shopify;
- payment processors;
- subscription providers;
- delivery and fulfilment companies;
- email and marketing platforms;
- website and technology providers;
- analytics providers;
- professional advisers;
- accountants;
- insurers;
- regulators or public authorities where legally required.
We do not sell your personal information.
We require service providers acting on our behalf to handle personal information appropriately and only for permitted purposes.
11. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer is protected in accordance with applicable data protection law.
This may include relying on recognised adequacy arrangements, approved contractual safeguards or other lawful transfer mechanisms.
12. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on:
- the nature of the information;
- legal and accounting requirements;
- customer service needs;
- fraud prevention;
- contractual obligations; and
- potential legal claims.
Order and transaction records may be retained for longer periods where required for legal, tax or accounting purposes.
13. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
14. Your Data Protection Rights
Depending on the circumstances, you may have rights under UK data protection law, including the right to:
- request access to your personal information;
- request correction of inaccurate information;
- request deletion of your personal information;
- request restriction of processing;
- object to certain processing;
- request transfer of certain personal information;
- withdraw consent where processing is based on consent; and
- complain to a supervisory authority.
These rights are subject to certain legal conditions and exceptions.
To exercise your rights, contact:
We may need to verify your identity before responding to a request.
15. Complaints
If you have concerns about how we handle your personal information, please contact us first so that we can try to resolve the matter.
You also have the right to complain to the UK data protection regulator, the Information Commissioner’s Office (ICO).
16. Children’s Privacy
Our website and products are not intended to be purchased independently by children.
We do not knowingly seek to collect personal information from children for marketing purposes.
17. Third-Party Links
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content or security of third-party websites.
Please review their privacy policies before providing personal information.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.
The latest version will always be published on this page.
19. Contact Us
If you have questions about this Privacy Policy or how we use your personal information, please contact:
Immuno Limited
Trading as The Honest Spoon by Immuno
Company number: 16931820
Email: info@immunoofficial.com
THE DETAILS
Frequently Asked Questions
Everything you need to know about The Honest Spoon- from your daily ritual to ingredients, delivery and subscriptions.
THE PRODUCT
The Honest Spoon by Immuno is a daily wholefood paste made with 14 organic ingredients + vitamin C. Designed to be enjoyed by the spoonful as part of your everyday routine.
Immuno was created with the whole family in mind — a simple daily wholefood ritual made with 14 organic ingredients + vitamin C.
Serving sizes may vary by age. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are considering Immuno for a young child, please speak to a healthcare professional before use.
Enjoy one spoonful of Immuno evey morning, straight from the spoon. A simple daily ritual to start your day.
INGREDIENTS & ALLERGENS
Every ingredient in Immuno was carefully selected as part of a considered formulation, bringing together 14 organic wholefood ingredients chosen to complement one another, alongside vitamin C. The result is a thoughtfully balanced blend that brings a variety of ingredients together in one simple daily spoonful.
Yes. The paste contains nuts, including almonds and walnuts. Please always check the ingredient and allergen information on the label before consuming Immuno, particularly if you have a food allergy or intolerance.
STORAGE & SHELF LIFE
Before opening, store Immuno in a cool, dry place away from direct sunlight. Once opened, keep the jar refrigerated and always close the lid securely after use.
Before opening, store in a cool, dry place away from direct sunlight. Once opened, keep refrigerated, close the lid securely after each use, and consume within 90 days.
ORDERS & SUBSCRIPTIONS
Choose Subscribe & Save and your jar will be delivered automatically every 3 weeks, with 10% off each order. You can skip, pause or cancel your subscription whenever you need to — you’re always in control.
We currently deliver across the UK. Orders are usually dispatched within 1 working day, with estimated delivery in 2-3 working days or express delivery Next day.
As Immuno is a food product, we’re unable to accept returns of opened products. If your order arrives damaged, incorrect or there’s a problem with your delivery, please contact us and we’ll be happy to help.