Shipping & Returns
Shipping & Returns
Last updated: October 2026
We want your Immuno order to arrive safely and in perfect condition.
This policy explains our shipping, cancellation, return and refund procedures.
1. Shipping
We currently ship within the United Kingdom.
Delivery options, estimated delivery times and any applicable charges are shown at checkout.
Where available, tracking information will be provided after your order has been dispatched.
Please ensure that your delivery address is correct before placing your order.
2. Dispatch & Delivery Times
Orders are normally prepared and dispatched within the timeframe shown at checkout.
Estimated delivery times are provided as a guide and may be affected by circumstances outside our control, including courier delays, bank holidays or periods of unusually high demand.
If there is a significant delay with your order, please contact us at:
3. Incorrect Delivery Details
Please check your delivery information carefully before completing your order.
If you notice an error after placing your order, contact us as soon as possible.
We will do our best to help, but we cannot guarantee that an address can be changed once an order has entered the fulfilment or delivery process.
4. Cancelling an Order Before Dispatch
If you wish to cancel an order, please contact us as soon as possible at:
If your order has not yet been processed or dispatched, we will do our best to cancel it and issue a refund.
Once an order has been dispatched, different return conditions may apply.
5. Returns
Because Immuno is a consumable food product, we cannot accept returns of products that have been opened, used, unsealed or otherwise handled in a way that makes them unsuitable for resale, except where the product is faulty, damaged or not as described.
If you wish to return an eligible unopened product, please contact us before sending anything back.
Returned products must be:
- unopened;
- unused;
- in their original packaging;
- in a condition suitable for resale; and
- returned in accordance with the instructions provided by our customer service team.
Please do not send a return without contacting us first.
6. Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty, incorrect or otherwise not as described, please contact us as soon as possible.
Please provide:
- your order number;
- a description of the issue; and
- photographs where relevant.
We will review the issue and arrange an appropriate remedy, which may include a replacement or refund.
Your statutory rights are not affected.
7. Refunds
Where a refund is approved, it will normally be issued to the original payment method used for the purchase.
Processing times may vary depending on your bank or payment provider.
Original delivery charges may be refunded where required by law or where the entire order is faulty, damaged or incorrectly supplied.
8. Return Shipping Costs
Where a return is made because you have changed your mind and the product is eligible for return, you may be responsible for the cost of returning it.
If the product is faulty, damaged, incorrect or not as described, we will cover reasonable return costs where appropriate.
9. Food Safety & Product Integrity
For health, hygiene and food-safety reasons, we cannot resell products once their seal or packaging integrity has been compromised.
This means that opened or unsealed Immuno products are generally not eligible for return simply because you have changed your mind.
This does not affect your legal rights if a product is faulty or not as described.
10. Subscription Orders
Subscription orders that have already been processed or dispatched are treated in the same way as other orders under this policy.
Cancelling a subscription does not automatically cancel an order that has already been processed.
Please see our Subscription Terms for further information.
11. Your Statutory Rights
Nothing in this Shipping & Returns policy limits or excludes any rights you have under applicable UK consumer law.
12. Contact Us
For questions about shipping, returns or refunds, contact:
Immuno Limited
Trading as The Honest Spoon by Immuno
Company number: 16931820
Email: info@immunoofficial.com
THE DETAILS
Frequently Asked Questions
Everything you need to know about The Honest Spoon- from your daily ritual to ingredients, delivery and subscriptions.
THE PRODUCT
The Honest Spoon by Immuno is a daily wholefood paste made with 14 organic ingredients + vitamin C. Designed to be enjoyed by the spoonful as part of your everyday routine.
Immuno was created with the whole family in mind — a simple daily wholefood ritual made with 14 organic ingredients + vitamin C.
Serving sizes may vary by age. If you are pregnant, breastfeeding, taking medication, have a medical condition, or are considering Immuno for a young child, please speak to a healthcare professional before use.
Enjoy one spoonful of Immuno evey morning, straight from the spoon. A simple daily ritual to start your day.
INGREDIENTS & ALLERGENS
Every ingredient in Immuno was carefully selected as part of a considered formulation, bringing together 14 organic wholefood ingredients chosen to complement one another, alongside vitamin C. The result is a thoughtfully balanced blend that brings a variety of ingredients together in one simple daily spoonful.
Yes. The paste contains nuts, including almonds and walnuts. Please always check the ingredient and allergen information on the label before consuming Immuno, particularly if you have a food allergy or intolerance.
STORAGE & SHELF LIFE
Before opening, store Immuno in a cool, dry place away from direct sunlight. Once opened, keep the jar refrigerated and always close the lid securely after use.
Before opening, store in a cool, dry place away from direct sunlight. Once opened, keep refrigerated, close the lid securely after each use, and consume within 90 days.
ORDERS & SUBSCRIPTIONS
Choose Subscribe & Save and your jar will be delivered automatically every 3 weeks, with 10% off each order. You can skip, pause or cancel your subscription whenever you need to — you’re always in control.
We currently deliver across the UK. Orders are usually dispatched within 1 working day, with estimated delivery in 2-3 working days or express delivery Next day.
As Immuno is a food product, we’re unable to accept returns of opened products. If your order arrives damaged, incorrect or there’s a problem with your delivery, please contact us and we’ll be happy to help.